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MONDAY - SATURDAY
PICKUP & DELIVERY ACROSS MELBOURNE

TERMS & CONDITIONS

Thank you for choosing Say It With Flowers.

Information contained within this documents relates to the Say It With Flowers and The Gifting Lab online store.

This website is owned by LILAC & LILY PTY. LTD. | ABN 33 158 149 627

By accessing, browsing, or using this website, you agree to all terms, conditions, and disclaimers.

Say It With Flowers may amend these terms and conditions from time to time. Any amendment is effective immediately.

We may from time to time and without notice, vary, modify or discontinue, temporarily or permanently, any of this website.

The law applicable to this website is the law of the State of Victoria, Australia.

DISCLAIMER

The content of this website is general and is provided for information purposes only. The material on this website is not and should not be regarded as advice, including legal or medical advice. To the fullest extent permitted by law, Bindle does not give any express or implied warranties and makes no representations in relation to this website. In particular, while reasonable care is taken in its preparation, Bindle does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.

In addition, to the fullest extent permitted by law, Bindle does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. Bindle accepts no liability arising from your access to this website.

PRICING & TRANSACTIONS

All prices on the website are in Australian dollars (AUD) and inclusive of GST. Prices are subject to change without notice.

You must pay the Order Amount by credit card at the time of submitting the Order. Say It With Flowers accepts payment via Visa, Mastercard and Amex for online payments. When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges.

In the event a customer is entitled to a refund, the refund will be made to the original credit card.

DISCOUNTS

Discounts apply to the product value and exclude the delivery charge.

Discounts may not be combined with any other offers, discounts, or gift vouchers.

Discounts may not be redeemed for cash or transferred.

Customers entitled to a discount must quote, enter or apply the valid discount code prior to order payment and finalisation.

Discounts will not be applied to an order after payment has been taken.

These terms and conditions apply in conjunction with any terms and conditions, written on or associated with, ‘the discount’.

Only one promotion code may be used per order.

PURCHASE & SALE OF ALCOHOL

Say It With Flowers supports the Responsible Service of Alcohol.

All alcoholic products offered for sale by Say It With Flowers or The Gifting Lab are not available to persons under the age of 18 years. Under Victorian Legislation gifts containing alcohol can only be purchased by someone other than the ultimate receiver and both the purchaser and the ultimate receiver need to be over 18 years of age.

Under the Liquor Control Reform Act 1998 it is an offence for a licensee to supply liquor to a person under the age of 18 years. It is an offence for a person under the age of 18 years to purchase or receive liquor from another person.

Alcohol quantities are limited to 1.5 litres per recipient. When placing orders customers should ensure that they do not exceed sending the permitted alcohol limit of 1.5 litres (approximately two bottles) per recipient.

By ticking the ‘I agree’ button during the checkout process, the purchaser represents that they and the recipient, are over 18 years old. The purchaser accepts that it is an offence to falsely represent they are of legal age to purchase alcohol and to obtain alcohol on behalf of a person who is under 18 years.

Upon delivery of Say It With Flowers products, the recipient may be required to provide a valid ID for proof of age and sign for the goods.

CHANGES & CANCELLATIONS

Please make sure all order details are correct at the time of ordering. We are unable to vary any orders within 24 hours of their delivery.

Say It With Flowers is unable to cancel orders that are already prepared and/or are with a courier for delivery.

PRODUCT VARIATIONS & SUBSTITUTIONS

At Say It With Flowers we take great pride in creating floral designs that are of the highest standards. We are dealing with a product of nature that can be affected by many different circumstances. In order to maintain the highest quality, there will be times when our florists will use their discretion and substitute flowers and foliage for the best alternative available.

Due to the natural nature of our products, there may be small variations in the appearance of products compared to the product images on the Say It With Flowers website.

Due to high demand and in the instance that a product is unavailable, some flowers or gift products may need to be substituted for a product of equal or greater value to meet delivery times.

ORDERS

To submit an order for pickup, delivery or shipping, you must complete and submit the online order through the Say It With Flowers Shopping Cart process.

Say It With Flowers reserves the right to refuse any Order. In such case, Say It With Flowers will notify you as soon as reasonably practicable and a refund will be made back to the payment option you used for your original order.

All products ordered must be for personal use and gifting only. They must not be resold in any form or any place.

SHIPPING

Say It With Flowers offers $15.00 Shipping with a third-party courier of our choice.

Say It With Flowers only delivers within Australia. Due to the nature of our products International delivery is not available.

Say It With Flowers is only currently offering Shipping on Pre-Designed Gift Boxes ordered online.

Say It With Flowers accepts no responsibility for delays associated with the third-party courier actions. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a parcel not arriving at a certain time or place. Say It With Flowers will work with the customer to assist in resolving any issues that may be a result of a third-party failure.

In the event when the goods are dispatched and the recipient is not available to accept delivery and there is no safe drop-off point, the goods will be returned to the closest collection point and a calling card will be left notifying the recipient to pick up the goods.

In order to avoid any disappointment, please place your order early to provide us with the best opportunity to deliver your gift by your preferred date. Please note that you cannot chose a shipping delivery date

Say It With Flowers can not guarantee delivery on a specific day, but we will make sure to send your gift in plenty of time to arrive as soon as possible.

It is imperative that you provide the correct delivery address and include contact details of the recipient. If incorrect delivery details are provided, additional delivery charges will apply and same day re-delivery cannot be guaranteed.

For Residential addresses, if a courier deems a delivery location unsafe, the order will be returned to the dispatch address and redelivery fees will apply.

For business, school, and hospital addresses, Say It With Flowers accepts no responsibility for delivered items that are redirected to the mailroom, front desk or reception.

Say It With Flowers recommends you use a business address if there is a chance the recipient is unlikely to be home.

Once the items have been delivered, Say It With Flowers will not accept liability for any loss or damage if items are lost, stolen or damaged after delivery has taken place.

DELIVERY

You may choose a preferred delivery date and time range at checkout.

Deliveries are available Monday to Saturday, excluding all Public Holidays.

Same day delivery orders must be received by 12pm AEST.

Please note that we can not guarantee delivery at a specific time, but we will make sure to send your gift within a time range on the date requested.

Say It With Flowers offers delivery across Melbourne. Delivery fees are calculated on Suburb location and is available at checkout.

A note for the recipient can be printed on a gift card for the recipient. Required details must be written in the ‘Add a Gift Card Message for the Recipient’ on the checkout page.

Please ensure that the recipient will be at the specified location on the day of your order. For Residential addresses, if a courier deems a delivery location unsafe, the order will be returned to the dispatch address and redelivery fees will apply.

It is imperative that you provide the correct delivery address and include contact details of the recipient. If incorrect delivery details are provided, additional delivery charges will apply and same day re-delivery cannot be guaranteed.

For business, school, and hospital addresses, Say It With Flowers accepts no responsibility for delivered items that are redirected to the mailroom, front desk or reception.

Say It With Flowers recommends you use a business address if there is a chance the recipient is unlikely to be home.

Once the items have been delivered, Say It With Flowers will not accept liability for any loss or damage if items are lost, stolen or damaged after delivery has taken place.

GIFT BOXES, GIFT BASKETS & WRAPPING

All Gift Boxes are beautifully presented in a gorgeous Say It With Flowers gift box. All Gift Boxes and Gift Baskets come filled with paper shred filler. Fragile items will be wrapped in additional wrap.

A note for the recipient can be printed on a gift card for the recipient. Required details must be written in the ‘Add a Gift Card Message for the Recipient’ on the checkout page.

Please dispose of the packaging thoughtfully.

PRIVACY

Personal information provided to Say It With Flowers via this website will be handled in accordance with Say It With Flower’s Privacy Policy.

WARRANTY

Say It With Flowers gives no warranty in respect of Flowers or Gift Products. Our floral arrangements come with care instructions. Please follow these to maximise the longevity of your blooms.

LIMITATIONS & EXCLUSIONS OF LIABILITY

Your use of any information or materials on this website is entirely at your own risk, for which Say It With Flowers shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Say It With Flowers, The Gifting Lab or its content suppliers and protected by Australian and international copyright laws.

Say It With Flowers and The Gifting Lab and all related graphics, photographs, logos, and product and service names are trademarks (both registered and unregistered) of Say It With Flowers and The Gifting Lab. These trademarks, logos and other proprietary graphics may not be used in connection with any other product or service without Say It With Flowers written consent.